The Ipswich Town chair and chief executive, Mark Ashton, has apologised for “any hurt, pain or distress” caused by Nigel Farage’s visit to Portman Road this week.

Farage visited the club on Monday, and footage of his trip – including images of the Reform UK leader holding up an Ipswich No 10 shirt with his name on the back – was used by the political party on social media.

The club said on Tuesday that it remained “apolitical” after Ipswich fans showed their displeasure on social media. Supporters described the visit as “shameful” and “embarrassing”.

On Friday Ashton said in a statement: “I’m fully aware that this has been a very difficult week for all of us. The staff are hurting. Elements of the fanbase are hurting. So are elements of our local community. That upsets me immensely. Unreservedly, I want to apologise and say I’m sorry.

“I understand that supporters and element of the community are angry. I also understand that there are a number of mistruths out there about what’s actually happened this week. And I also understand that we have lessons to learn. Because mistakes have been made which have caused harm and distress to parts...